Is Your Phone System Christmas Ready?

With less than a month until the big day, now is the time to check that your business phone system is ready for the Christmas period. If you need help preparing your out of hours Christmas messages, to let your customers know that you are changing your opening times during the festive period, then get in touch. At Delta 365 we can assist with planning your voicemail announcement, auto attendant message and call diverts for your organisation.

Depending on your industry and service, it might mean that your company will receive more calls at this time of year. Some businesses may even out-source staff to handle the increase in calls, or business that don’t close over Christmas may operate a skeleton staff, therefore it is vital that calls are re-routed to staff who are present and can help a customer with an enquiry.

If your business is closing over the festive season, it makes sense to pass this information on to all incoming calls. Most people will understand that companies close for Christmas and New Year bank holidays, but it is important that you provide an update on the opening hours.This is where a system-wide outgoing message is of benefit. Applying a Christmas message across all incoming phone calls means that every customer is informed of your working hours over the festive season, and when they can expect a response.

You can’t always rely on a silent night or day when it comes to incoming calls this Christmas but with the right telephony system and support, you can answer your customers quickly, ensuring your business provides the very best service all year round. If you need any assistance in changing your voice mail announcements or auto attendant messages, call our friendly team today on 08081 691 365 or contact us online for more information on how we can help.

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