VoIP stands for Voice over Internet Protocol. It’s a set of technologies that enable users to make and receive phone calls over the internet. It allows businesses to ditch traditional landlines and replace them with a solution that can fit into a versatile workplace. An Internet Protocol (IP) address plays a big part in how computers and other devices communicate over the internet. When VoIP technology and IP addresses are used to make and receive calls, it gives us the ability to communicate over the phone wherever we can get internet access. This is different from what analog phone systems use to make and receive calls. Traditional phone services require specialised hardware called a Private Branch Exchange (PBX) to connect phone extensions to the Public Switched Telephone Network (PSTN). Instead of running through the copper wires that make up phone lines, VoIP just needs a high-speed internet connection to function.

When you make a phone call through VoIP, the audio is sent over the internet as small data packets. Using real-time transport protocol, these data packets are routed through your VoIP service provider and delivered to the call recipient in less than a second. Because you are now leveraging the power of the internet, VoIP also comes with advanced features like call recording, voicemail, and call routing. This allows you to have full control over your telecommunications. It also makes your team function more efficiently with fewer communication mishaps.

Managed IT Support typically includes services like 24/7 monitoring, regular maintenance, software updates, data backup and recovery, cybersecurity, help desk support, and network management. The exact services can be customized to meet the specific needs of your business.

At Delta 365, our Managed IT Services take the hassle out of managing your IT infrastructure, allowing you to focus on what you do best. Here’s how we can help: 1. 24/7 Monitoring: We keep a close eye on your IT systems around the clock to catch and resolve issues before they disrupt your operations. 2. Proactive Maintenance: Our team regularly updates and maintains your systems to ensure they run smoothly and securely. 3. Network Management: We optimise your network for reliable connectivity and performance, so you can stay connected without interruptions. 4. Data Backup and Recovery: We implement robust backup solutions and disaster recovery plans to protect your valuable data from loss. 5. Cybersecurity: Our experts safeguard your systems with firewalls, antivirus software, and regular security audits to keep threats at bay. 6. Help Desk Support: Have a tech question? Our friendly support team is just a ticket away, ready to assist you quickly. 7. Cloud Services: We manage your cloud infrastructure, including hosting, storage, and software applications, making it easy for you to access what you need. 8. IT Strategy and Consulting: We offer expert advice on technology investments and improvements, helping align your IT with your business goals. With Delta 365 as your IT partner, you can enjoy peace of mind knowing that your technology is in good hands, leading to reduced downtime and increased productivity.

Traditional IT support often operates on a break-fix model, where you only get help when something goes wrong. Managed IT Support, on the other hand, is proactive and continuous. It involves constant monitoring and maintenance to prevent issues before they disrupt your business.

Yes, Managed IT Support can be cost-effective. Instead of dealing with unexpected IT repair costs, you pay a fixed monthly fee for comprehensive support. This predictability helps with budgeting, and proactive maintenance reduces the likelihood of costly downtime.

Absolutely! A key component of Managed IT Support is protecting your business from cyber threats. This includes implementing firewalls, antivirus software, security patches, and monitoring for suspicious activities. Regular security audits and training for your staff are also part of the service.

Managed IT Support is beneficial for businesses of all sizes. Small businesses can particularly benefit as it gives them access to high-level IT expertise and support without the need to hire full-time IT staff. Larger businesses can also benefit by augmenting their in-house IT teams and ensuring 24/7 coverage.

When choosing a Managed IT Support provider, consider their experience, the range of services they offer, their response times, and their ability to scale with your business. It’s also important to choose a provider that understands your industry and can offer tailored solutions.